About the Role
The International Institute of Tropical Agriculture (IITA) is seeking a dynamic, customer-focused State Helpdesk Officer to join our team in Kaduna. In this vital role, you will serve as the primary point of contact for program participants, community members, and key stakeholders, ensuring they receive accurate and timely information while upholding our core values of integrity and excellence in agricultural research for development.
Key ResponsibilitiesManage the state-level program help desk across in-person, phone, and digital channels to assist prospective and enrolled participants.
- Provide clear details regarding program eligibility, application procedures, training schedules, and available support services including finance linkages and mentorship.
- Log, manage, and route community feedback and safeguarding-sensitive complaints according to established program mechanisms.
- Support community sensitization campaigns targeting young women, persons with disabilities, and internally displaced youth.
- Maintain comprehensive databases of enquiries, referrals, and resolutions to generate periodic activity reports.
- Coordinate seamlessly with state training, administration, and logistics teams to ensure consistent communication.
We are looking for candidates who combine strong interpersonal skills with a commitment to community development and agricultural transformation.
- Bachelor's degree in Social Sciences, Communications, Development Studies, Agriculture, or a related field.
- Minimum of 2 years of relevant professional experience in customer service, front desk operations, or community engagement within an NGO or development setting.
- Fluency in English and local languages spoken in Kaduna state.
- Strong computer literacy, including proficiency in Microsoft Office applications and digital communication tools.
- Demonstrated patience, discretion, and the ability to handle sensitive conversations professionally.
IITA offers a highly competitive remuneration package, attractive benefits, and an excellent working environment that fosters professional growth and impactful community contribution.