About the Role
The International Institute of Tropical Agriculture (IITA) is seeking a dynamic and dedicated State Helpdesk Officer to join our team in Adamawa. In this pivotal role, you will serve as the primary point of contact for our agricultural programs, ensuring participants, community members, and stakeholders receive timely, accurate, and courteous support. If you are passionate about food security, poverty reduction, and empowering youth in agriculture across Nigeria, we invite you to apply.
Key Responsibilities- Manage the state-level program help desk across in-person, phone, and digital channels to assist prospective and enrolled participants.
- Provide clear guidance on program eligibility, training schedules, Youth Agribusiness Park access, and support services.
- Log and route feedback, inquiries, and safeguarding-sensitive complaints in compliance with institutional policies.
- Support community outreach and sensitization initiatives, focusing on young women, persons with disabilities, and displaced youth.
- Maintain comprehensive databases of inquiries, referrals, and resolutions to generate periodic impact reports.
- Coordinate seamlessly with state training, administrative, and logistics teams to guarantee consistent messaging and event support.
- Bachelor's degree in Social Sciences, Communications, Development Studies, Agriculture, or a related field.
- Minimum of 2 years of professional experience in customer service, front desk operations, or community engagement within an NGO.
- Fluency in English and local languages spoken in Adamawa, with strong interpersonal and cross-cultural communication skills.
- Proficiency in Microsoft Office applications and digital communication tools for data recording and reporting.
- High level of integrity, discretion, patience, and a strong commitment to safeguarding and confidentiality standards.
IITA offers a highly competitive remuneration package, attractive benefits, and an engaging, collaborative working environment committed to professional growth and impactful research for development.