About the Role
The African Medical Centre of Excellence (AMCE) Abuja is a premier 500-bed specialty hospital dedicated to delivering world-class healthcare, diagnostics, and education across the continent. Developed by Afreximbank in partnership with Kings College Hospital NHS Foundation Trust, we are seeking a dedicated Soft Service Supervisor to manage daily soft service operations, ensuring the highest standards of cleanliness, safety, and patient satisfaction in our international healthcare facility.
Key Responsibilities- Conduct daily briefings and distribute work schedules for housekeeping, portering, and front-of-house teams.
- Perform continuous rounds across patient rooms, operating theaters, and public areas to monitor service delivery and real-time cleanliness.
- Ensure all cleaning and waste management practices strictly adhere to Infection Prevention and Control (IPC) policies and JCI standards.
- Supervise patient portering services, ensuring the safe, timely, and courteous transport of patients and medical specimens.
- Manage inventory levels for cleaning supplies, chemicals, and equipment, ensuring proper storage and maintenance.
- Respond promptly to stakeholder feedback, resolving service complaints and escalating complex issues to management.
- Maintain accurate administrative records, including attendance, incident reports, and daily activity metrics.
- Bachelor’s Degree in Facilities Management, Hospitality Management, Business Administration, Public Health, or a related field.
- Proven experience in housekeeping or environmental services management, ideally within a healthcare or hospital setting.
- Strong working knowledge of clinical cleaning, infection control, and integrated pest management protocols.
- Familiarity with JCI-accredited standards and international healthcare facility operations.
- Proficiency in MS Office Suite and facility/inventory management software.
- Exceptional communication, interpersonal, and customer service skills.
- Competitive salary package with performance incentives.
- Comprehensive health insurance coverage for employee and dependents.
- Continuous professional development and training opportunities in a world-class healthcare institution.
- A collaborative and dynamic work environment supporting career growth.