About the Role
MAX is on a mission to fix Africa's notorious last-mile delivery and online-retail problems by using mobile and web platforms to connect consumers, retail businesses, and independent drivers in real-time. We are eliminating all logistics and technology barriers that have historically prevented retail businesses in Africa from realizing their full potential. We are seeking a dynamic Social Media Manager to own our digital footprint, amplify our brand voice, and turn followers into loyal brand advocates.
Key Responsibilities- Create, manage, and execute comprehensive social media strategies to elevate the Max.ng brand across all major platforms.
- Grow our digital community from casual followers into active customers, and transform customers into passionate brand advocates.
- Manage, oversee, and optimize paid and organic social media campaigns while analyzing data to measure and report on ROI.
- Build and maintain a strong online presence, ensuring consistent brand identity and positive online reputation management.
- Respond promptly to customer enquiries on social channels, ensuring excellent customer service and resolution.
- Collaborate closely with sales and marketing teams to align brand messaging and support company-wide communication goals.
- Develop and manage social media campaign budgets effectively.
- Stay up-to-date with current social media best practices, emerging trends, and digital technologies, while training internal teams on optimal social media usage.
- Proven professional experience as a Social Media Manager or similar digital marketing role, preferably within a tech, logistics, or e-commerce environment.
- Demonstrated success in growing social media followings, driving engagement, and executing high-ROI campaigns.
- Strong analytical skills with the ability to interpret campaign data and translate insights into actionable strategies.
- Exceptional written and verbal communication skills with a knack for crafting compelling copy.
- Ability to collaborate cross-functional teams and train staff on social media best practices.
- Competitive salary and performance-based incentives.
- Opportunity to work with a fast-growing, innovative tech company transforming African logistics.
- Dynamic, collaborative, and inclusive work environment with opportunities for professional growth.