About the Role
Global Pay Limited is a dynamic global payment company dedicated to driving financial and social inclusion through innovative payment solutions that eliminate physical borders and boundaries. We are currently looking for a detail-oriented Settlement and Chargeback Specialist to join our growing team in Nigeria. In this role, you will play a critical part in maintaining the integrity of our financial operations by ensuring accurate daily settlements and effectively managing the dispute lifecycle.
Key Responsibilities- Process and reconcile daily settlement files between GlobalPay/Terraswitch, partner banks, and major card schemes including Visa, Mastercard, and Verve.
- Investigate and resolve settlement discrepancies, failed transactions, and suspense account items with high accuracy.
- Manage the end-to-end chargeback lifecycle, handling everything from initial receipt through representment and final resolution.
- Liaise directly with acquiring and issuing banks as well as card scheme representatives on escalated dispute cases.
- Track emerging chargeback and fraud trends, escalating potential risk patterns to the Risk and Compliance department.
- Maintain comprehensive settlement and chargeback logs while preparing detailed periodic reconciliation reports.
- Ensure strict adherence to card scheme rules, processing timelines, and evidentiary requirements for dispute resolution.
- Support internal teams and merchants with timely and professional inquiries regarding settlement and chargeback statuses.
- Bachelor's degree in Finance, Accounting, Economics, or a related quantitative field.
- 2 to 5 years of proven professional experience in settlement, financial reconciliation, or chargeback and dispute management within a commercial bank, payment switch, or fintech company.
- Working knowledge of Visa, Mastercard, and Verve chargeback and dispute rules.
- Familiarity with CBN guidelines concerning dispute resolution and settlement finality.
- Proficiency in using switching processing platforms, advanced Microsoft Excel, and dedicated dispute management systems.
- Strong analytical capabilities with exceptional attention to detail and root-cause investigation skills.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage for staff and dependents.
- Opportunities for professional growth and continuous learning in a fast-paced fintech environment.
- Collaborative, inclusive, and modern work culture with flexible working arrangements.