About the Role
SIMS Nigeria Limited, a leading distributor of top electronic brands such as Samsung, Royal, and Parsun, is seeking a dynamic and hands-on Service Centre Supervisor for our facility on Aba Road, Rivers. In this role, you will lead our technical team to deliver exceptional after-sales service, ensuring that all consumer electronics and home appliances are repaired to the highest standards of safety and efficiency.
Key ResponsibilitiesAs the Service Centre Supervisor, you will oversee end-to-end repair operations and drive team productivity. Your daily duties will include:
- Supervising and participating in the diagnosis, troubleshooting, and repair of home appliances and consumer electronics.
- Providing technical guidance and coaching to technicians on complex faults and proper repair procedures.
- Monitoring repair turnaround times and ensuring all jobs are completed within agreed service level agreements.
- Conducting rigorous quality checks on completed repairs to minimize repeat complaints.
- Managing inventory control, spare-parts coordination, and accurate documentation of all service activities.
The successful candidate must meet the following criteria:
- HND or B.Sc. in Electrical/Electronics Engineering, Mechanical Engineering, Mechatronics, or a related technical discipline.
- Minimum of 4 years of hands-on technical experience in consumer electronics or home appliance repair, preferably within a structured service centre.
- Proven leadership experience supervising technical personnel and managing repair workflows.
- Strong practical knowledge of electrical systems, PCB components, and diagnostic testing equipment.
- Excellent problem-solving, communication, and organizational skills under pressure.
Join a reputable industry leader where your technical expertise is valued. We offer competitive remuneration, opportunities for professional growth, a collaborative work environment, and comprehensive medical support.