Senior Officer, Client Acquisition & Retention

About the Role

EHA Clinics is a world-class primary healthcare service provider in Nigeria, bridging the gap between patients and quality care through innovative solutions and cutting-edge facilities. We are currently looking for a dynamic and results-driven Senior Officer, Client Acquisition & Retention to join our Client Relations department in Sangotedo, Lagos.

In this role, you will be instrumental in building long-term customer relationships, driving client conversions, and safeguarding revenue. You will act as the primary bridge between our patients and internal teams, ensuring exceptional service delivery and continuous patronage in a competitive healthcare landscape.

• Promote, follow up, and successfully close sales deals, while actively driving up-selling and cross-selling of healthcare products and services to meet monthly revenue targets.
• Identify client needs, create tailored engagement plans, and collaborate with internal teams to resolve inquiries and complaints promptly.
• Analyze competitor strategies and market trends to retain existing customers and optimize the overall customer lifecycle.
• Ensure strict adherence to contract terms by both EHA Clinics and our valued clients while diagnosing service delivery gaps.
• Leverage technology to streamline client relations processes, enhance operational efficiency, and continuously improve conversion rates.

• Minimum of a Bachelor's Degree in Marketing, Business Administration, or a related field.
• Minimum of 1 to 3 years of proven post-NYSC experience in business development, marketing, customer success, or client services.
• Prior experience in the healthcare or pharmaceutical distribution sector will be a strong added advantage.
• Demonstrated track record of meeting and exceeding ambitious sales and revenue targets.
• Completed or exempted from the mandatory National Youth Service Corps (NYSC) program.
• Exceptional communication, negotiation, and problem-solving skills with a customer-first mindset.

• Comprehensive health coverage benefits
• Attractive performance-based bonuses
• 13th-month salary package
• Opportunities for professional growth through annual skills assessments

Skills