About the Role
EHA Clinics is a world-class primary healthcare service provider in Nigeria, bridging the gap between patients and quality care through innovative solutions and cutting-edge facilities. We are currently looking for a dynamic and results-driven Senior Officer, Client Acquisition & Retention to join our Client Relations department in Sangotedo, Lagos.
In this role, you will be instrumental in building long-term customer relationships, driving client conversions, and safeguarding revenue. You will act as the primary bridge between our patients and internal teams, ensuring exceptional service delivery and continuous patronage in a competitive healthcare landscape.
Key Responsibilities- Promote, follow up, and successfully close sales deals, while actively driving up-selling and cross-selling of healthcare products and services to meet monthly revenue targets.
- Identify client needs, create tailored engagement plans, and collaborate with internal teams to resolve inquiries and complaints promptly.
- Analyze competitor strategies and market trends to retain existing customers and optimize the overall customer lifecycle.
- Ensure strict adherence to contract terms by both EHA Clinics and our valued clients while diagnosing service delivery gaps.
- Leverage technology to streamline client relations processes, enhance operational efficiency, and continuously improve conversion rates.
- Minimum of a Bachelor's Degree in Marketing, Business Administration, or a related field.
- Minimum of 1 to 3 years of proven post-NYSC experience in business development, marketing, customer success, or client services.
- Prior experience in the healthcare or pharmaceutical distribution sector will be a strong added advantage.
- Demonstrated track record of meeting and exceeding ambitious sales and revenue targets.
- Completed or exempted from the mandatory National Youth Service Corps (NYSC) program.
- Exceptional communication, negotiation, and problem-solving skills with a customer-first mindset.
- Comprehensive health coverage benefits
- Attractive performance-based bonuses
- 13th-month salary package
- Opportunities for professional growth through annual skills assessments