About the Role
Flutterwave is powering a new wave of prosperity across Africa by building the digital and financial infrastructure that enables global payments. Founded in 2016, our platform allows businesses to make and accept payments seamlessly anywhere on the continent. We are currently seeking a dedicated Senior Associate, Reliability and Incident Response to join our dynamic Service Enablement and Governance team in Lagos. In this impactful role, you will balance day-to-day operational governance with long-term automation and reliability initiatives, helping us mitigate operational risks, ensure continuous service availability, and champion advanced frameworks like SLOs and AI-assisted operations.
Key Responsibilities- Govern incident, change, release, and overall service management processes to minimize operational risk and facilitate rapid recovery during disruptions.
- Drive the implementation of strategic engineering capabilities, including comprehensive Service Catalogues and Service Level Objective frameworks.
- Identify toil and reduce manual effort by developing automation, self-service tools, and AI-assisted operational workflows.
- Strengthen organizational resilience by enforcing rigorous reliability engineering best practices and operational controls.
- Collaborate cross-functionally with engineering, product, and support teams to elevate overall service reliability and maintain high operational standards.
- Minimum of 4 years of professional experience specializing in Site Reliability Engineering, Incident Response, or DevOps.
- Robust knowledge of ITIL processes, specifically focusing on Incident, Change, and Release Management.
- Proven hands-on experience defining, measuring, and reporting on Service Level Objectives and Service Level Indicators.
- Proficiency in programming and scripting languages such as Python, Bash, or Go to streamline operational tasks and eliminate toil.
- Familiarity with industry-standard observability and monitoring tools like Prometheus, Grafana, and Datadog.
- Exceptional problem-solving capabilities, with a proven ability to stay calm and coordinate effectively during high-pressure incidents.
- Strong communication skills to articulate technical incidents into clear executive summaries and thorough post-mortem reports.
- Competitive salary with comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a leading African fintech unicorn.
- Collaborative, fast-paced work culture with talented cross-functional teams.
- Hybrid work arrangements supporting a healthy work-life balance.