About the Role
APM Terminals is looking for a Security Control Room Supervisor to coordinate the day-to-day activities of our Security Operations Centre (SOC) and ensure effective CCTV surveillance, security monitoring, incident detection, communication, escalation, and reporting across the terminal. In this role, you will maintain operational oversight of control room activities during assigned shifts and support the protection of people, cargo, assets, vessels, and critical infrastructure.
Key Responsibilities- Coordinate the Security Operations Centre during assigned shifts and ensure continuous monitoring of CCTV, access control, alarm, communication, and related security systems.
- Direct proactive CCTV surveillance activities to identify security threats, suspicious behavior, unauthorized access, cargo-related risks, and perimeter breaches.
- Escalate security incidents promptly and coordinate initial response activities in accordance with approved security procedures and escalation protocols.
- Ensure accurate incident documentation, CCTV observations, shift reports, operational records, and security reporting requirements are completed within established timelines.
- Support investigations through the identification, retrieval, preservation, and management of CCTV footage and access control records.
- Coordinate the deployment and performance of CCTV and SOC personnel, providing coaching, guidance, and operational direction as required.
- Support the implementation and continuous improvement of security procedures, monitoring standards, audits, drills, inspections, and compliance activities.
- Relevant diploma, degree, professional certification, or equivalent experience in Security Management, Criminology, Information Technology, Electronic Security, Law Enforcement, or a related discipline.
- Strong professional experience in CCTV surveillance, Security Operations Centre operations, or electronic security monitoring environments.
- Demonstrated ability to supervise or coordinate personnel effectively within a 24/7 operational security environment.
- Practical expertise in CCTV monitoring, incident management, security reporting, evidence retrieval, and conducting thorough security investigations.
- Solid technical understanding of CCTV systems, video management platforms, access control systems, alarms, radios, and modern security communication tools.
- Strong situational awareness, analytical problem-solving abilities, high integrity, confidentiality, and strict operational discipline.
- Competitive salary and performance-based compensation package.
- Comprehensive medical and health insurance coverage for employees and dependents.
- Opportunities for professional development, continuous learning, and global career growth within a leading port operator.
- Dynamic, multicultural work environment supporting workplace safety and operational excellence.