About the Role
Whip Smart Service Providers Limited is a leading home-care service provider with offices in Lagos and Port Harcourt. We are dedicated to delivering exceptional, affordable home-care solutions that empower our clients to live comfortably and securely in their own homes. We are currently looking for a driven, customer-focused Sales Representative to join our dynamic team and support our daily sales and customer engagement activities in Nigeria.
Key Responsibilities- Attend to walk-in customers professionally during designated onsite days.
- Manage WhatsApp enquiries, product requests, and customer communications promptly.
- Process, coordinate, and track individual and group customer orders efficiently.
- Follow up with prospective and existing clients regarding pending enquiries and orders.
- Provide timely updates to clients concerning their order statuses and delivery timelines.
- Resolve customer complaints with a high standard of professionalism and escalate complex issues when necessary.
- Build and maintain strong, lasting relationships with new and returning clients.
- Maintain accurate documentation of all customer interactions, enquiries, and orders through to completion.
- Support general sales and customer service operations as assigned by management.
- Proven experience working in sales, customer service, order management, or a related commercial role.
- Exceptional verbal and written communication skills with a strong customer-first mindset.
- Proficiency in utilizing WhatsApp Business and other digital communication platforms.
- Strong organizational skills with the ability to multitask and manage numerous enquiries simultaneously.
- Proactive, highly responsive, and capable of working independently in a hybrid environment.
- Competitive remuneration package commensurate with experience.
- Flexible hybrid work arrangement balancing remote and onsite responsibilities.
- Opportunities for professional growth within a reputable healthcare service provider.
- A supportive and collaborative work culture that values dedication and excellence.