About the Role
Jubaili Agrotec Limited, established in 2002, is a leading agricultural solutions provider with branches across Nigeria's major agricultural regions—Kano, Ibadan, and Abuja. We specialize in premium agricultural pesticides, insecticides, herbicides, and feed additives, serving the agricultural sector with reliability and quality.
As a Sales Operation Support Officer, you will be the backbone of our sales operations, providing exceptional technical support and ensuring our sales teams operate at peak efficiency. You will act as the vital communication link between our IT unit and field salesmen, resolving system issues promptly and delivering comprehensive user training.
Key Responsibilities- Provide timely technical support to salesmen via phone, email, and in-person for Selldor platform issues
- Troubleshoot and resolve system errors, ensuring minimal downtime across sales operations
- Act as the primary liaison between Lebanon IT Unit and local sales teams
- Deliver comprehensive training on Selldor and Mobile Admin platforms to new and existing users
- Monitor salesmen cashboxes daily and ensure proper cash deposit procedures and zero-wising protocols
- Verify warehouse status and monitor Request Transfer Goods (RTGs) linkage to trips
- Prepare and update daily IOU monitoring reports, ensuring trip timelines remain within company standards
- Provide Visual Dolphin support across depot operations
- Support banking, POS, billing, and cashier functions including deposit postings and expense tracking
- Bachelor's Degree in Information Technology, Business Administration, or related field
- 1–3 years of technical or system support experience
- Strong proficiency with Selldor and Mobile Admin platforms
- Familiarity with Visual Dolphin software
- Excellent analytical and detail-oriented mindset
- Outstanding communication and interpersonal skills
- Proven ability to train users and provide effective technical support