About the Role
PalmPay is building an innovative ecosystem to provide millions of customers with exceptional value in digital and financial services. We are currently seeking a dynamic and results-driven Sales Manager to lead our Buy Now Pay Later (BNPL) sales operations. In this role, you will manage a team of field promoters across partner stores, ensuring high performance, strict adherence to risk controls, and seamless customer onboarding experiences in the fast-growing Nigerian fintech space.
Key Responsibilities- Supervise and monitor the daily performance and productivity of BNPL sales promoters across assigned partner stores.
- Drive daily, weekly, and monthly financing sales targets and conversion rates to achieve business growth objectives.
- Ensure complete, accurate KYC documentation and review applications prior to submission to minimize rejection rates.
- Liaise closely with underwriting, verification, and collections teams to resolve pending applications and ensure smooth disbursements.
- Handle escalated customer issues regarding eligibility, repayment schedules, and financing terms professionally.
- Ensure strict promoter compliance with internal risk controls, credit policies, and fraud-prevention guidelines.
- Oversee device display standards, stock rotation, and maintain strong, collaborative relationships with store managers.
- Conduct regular coaching, field support, and performance reviews to empower the sales team.
- Prepare and submit accurate daily sales and operational reports to management.
- Bachelor's degree or HND in Business Administration, Marketing, or a related field.
- 2 to 3 years of proven experience in sales supervision, preferably within telecommunications, BNPL, fintech, or FMCG industries in Nigeria.
- Strong working knowledge of customer onboarding, KYC compliance, and credit evaluation processes.
- Demonstrated leadership experience in managing and motivating field-based sales teams.
- Exceptional communication, negotiation, and customer-service skills.
- Strong analytical and reporting abilities with proficiency in data tracking.
- High willingness to travel and work across multiple store locations as required by business operations.
- Competitive salary package with performance-based bonuses and incentives.
- Comprehensive health insurance coverage.
- Opportunities for rapid career advancement within a leading fintech company.
- A dynamic, collaborative, and fast-paced work environment.