About the Role
PalmPay is building a revolutionary digital financial ecosystem, connecting millions of customers with unmatched value and services. We are currently looking for a driven Sales Manager to oversee our Buy Now, Pay Later (BNPL) operations in Lekki, Lagos. In this pivotal field-based role, you will lead a team of sales promoters across partner retail stores, ensuring exceptional service delivery, strict compliance with risk controls, and the achievement of ambitious financing growth targets in Nigeria's booming fintech sector.
Key Responsibilities- Supervise, mentor, and monitor the daily performance of BNPL sales promoters across assigned partner store locations in Lekki.
- Drive daily, weekly, and monthly financing sales targets and conversion rates to grow market share.
- Ensure complete, compliant, and accurate KYC documentation collection from promoters.
- Review financing applications prior to submission to minimize rejection rates and streamline processing.
- Liaise closely with underwriting, verification, and collections teams to resolve pending applications and ensure smooth customer onboarding.
- Handle escalated customer inquiries and issues regarding eligibility, repayment schedules, and financing terms.
- Enforce strict promoter compliance with internal risk controls and fraud-prevention guidelines.
- Oversee device display standards, merchandising, and stock rotation within partner retail stores.
- Maintain and strengthen relationships with key retail store managers.
- Conduct regular field support, coaching sessions, and performance reviews, while preparing accurate daily operational reports.
- Bachelor's degree or HND in Business Administration, Marketing, or a related field.
- 2 to 3 years of proven experience in sales supervision within the fintech, BNPL, telecommunications, or FMCG industries.
- Strong understanding of customer onboarding workflows, KYC compliance, and credit processes.
- Demonstrated leadership experience in managing and motivating field-based sales teams.
- Exceptional communication, interpersonal, and customer-service skills.
- Strong analytical and reporting abilities with proficiency in tracking performance metrics.
- Flexibility and willingness to travel and work across multiple store locations in Lekki.
- Competitive salary with performance-based incentives and bonuses.
- Opportunity to build a high-impact career in one of Africa's fastest-growing fintech companies.
- Dynamic, fast-paced, and collaborative work environment with room for rapid professional growth.
- Comprehensive health insurance coverage and other corporate welfare benefits.