About the Role
Genesis Group is a wholly Nigerian-owned catering, hospitality, and entertainment conglomerate with business interests in hotels, restaurants, cinemas, shopping malls, real estate development, and industrial catering. For over two decades, we have delivered exceptional products and services to multinational corporations, Nigerian businesses, and the public. We are currently seeking an experienced and results-driven Rooms Division Manager to lead our front office, housekeeping, reservations, and guest services departments, ensuring world-class hospitality standards across our properties.
Key Responsibilities- Synchronize daily workflows between the front desk and housekeeping to eliminate bottlenecks such as slow room turnarounds or check-in queues.
- Monitor Average Daily Rate (ADR), manage department operating budgets, and strictly control labor and supply costs to maximize profitability.
- Handle escalated guest complaints, review feedback scores, and enforce high-quality service standards for all visitors.
- Lead recruitment processes, schedule staff shifts, mentor supervisors, and train team members on company policies and safety compliance.
- Oversee Property Management Systems (PMS) and Customer Relationship Management (CRM) tools to accurately track room statuses.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in rooms division management within a reputable hotel or hospitality setting.
- Strong proficiency in hotel Property Management Systems (PMS) and Microsoft Office Suite.
- Exceptional leadership, conflict resolution, and communication skills.
- In-depth knowledge of housekeeping operations, front office procedures, and revenue management strategies.
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a leading conglomerate.
- Dynamic and supportive work environment.