About the Role
Airtel Nigeria is seeking a dynamic and experienced Retail Shop Manager to lead our showroom operations and deliver exceptional in-store experiences. In this role, you will be responsible for implementing our service delivery strategy, ensuring complete query resolution, and maintaining optimal showroom performance across sales, stock, and asset management. If you possess a passion for customer satisfaction and strong leadership capabilities, we invite you to join our growing team.
Key Responsibilities- Monitor and report on showroom financials, including sales, cash monitoring, stock management, and petty cash reconciliation.
- Manage stock movement, warehouse inventory, and ensure continuous availability of Airtel products and services.
- Maintain company assets in the showroom and ensure all systems, equipment, and facility issues are promptly addressed.
- Build strong customer relationships and maintain reliable customer traffic databases for feedback and targeted promotions.
- Ensure showroom agents adhere strictly to company processes, service level agreements (SLAs), and quality standards.
- Track and resolve customer queries within approved turnaround times and provide regular daily, weekly, and monthly operational reports.
- First Degree in any related discipline from a recognized institution.
- Minimum of 4 years of relevant work experience in a customer service or retail management environment.
- Strong analytical, problem-solving, and report-writing skills with high attention to detail.
- Familiarity with customer administrative systems and telecommunications business processes.
- Exceptional leadership, communication, and presentation skills with a proactive and positive attitude.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance and wellness benefits.
- Opportunities for professional career growth within a leading global telecommunications company.
- Continuous training and development programs.