About the Role
Keystone Bank is a leading technology and service-driven financial institution committed to delivering exceptional banking solutions across Nigeria and beyond. We are currently seeking a motivated and enthusiastic Retail Sales Intern to join our retail banking team on an on-site basis in Lagos. This internship provides a unique opportunity for enthusiastic individuals to gain practical experience in the banking sector, build foundational sales and customer service skills, and contribute to branch success while working in key locations including Akoka, Obalende, Victoria Island, Ikoyi, and Lagos Island.
Key Responsibilities- Support branch staff in actively promoting a comprehensive range of bank products and services to retail customers.
- Engage professionally with walk-in customers to understand their financial needs and provide basic product information.
- Guide customers through available savings, current account, and loan options, directing them to appropriate specialists when necessary.
- Assist in executing branch sales campaigns and collaborate with team members to help achieve daily and weekly targets.
- Maintain accurate and up-to-date records of daily customer interactions and inquiries.
- Support the swift and professional resolution of minor customer service issues to ensure an exceptional branch experience.
- Adhere strictly to bank policies, compliance guidelines, and regulatory procedures at all times.
- Strong interest in banking, finance, business administration, or related commercial fields.
- Currently enrolled in or recently graduated from a relevant tertiary education program.
- Possess developing product knowledge and a natural aptitude for retail sales environments.
- Excellent customer service, verbal communication, and interpersonal skills.
- Solid attention to detail with basic numeracy and administrative capabilities.
- Professional demeanor, high reliability, and availability to work on-site in Lagos during standard banking hours.
- Comfortable and able to commute easily to target areas including Akoka, Obalende, Victoria Island, Ikoyi, and Lagos Island.
- Gain invaluable hands-on experience and mentorship within a top-tier Nigerian commercial bank.
- Develop core professional competencies in retail sales, customer relationship management, and financial compliance.
- Network with experienced banking professionals and industry leaders.
- Build a strong foundation for a rewarding future career in the financial services sector.