About the Role
Galaxy La-Palm Royal Resort is a prestigious 5-star hotel and resort dedicated to providing exceptional hospitality, comfort, luxury, and memorable experiences to our guests. We are currently seeking a detail-oriented and customer-focused Reservationist to join our dynamic front-office team and uphold our world-class standards.
Key Responsibilities- Manage room reservations through telephone, email, hotel website, walk-ins, and Online Travel Agencies (OTAs).
- Respond promptly and professionally to guest enquiries regarding room availability, rates, packages, and hotel facilities.
- Maintain accurate reservation records, room inventory, rates, cancellations, and amendments using the hotel’s Property Management System (PMS).
- Coordinate with Front Office, Housekeeping, Sales, and Accounts to ensure smooth guest arrivals and departures.
- Handle booking confirmations, modifications, cancellations, and special guest requests.
- Monitor and manage OTA bookings to ensure accurate room availability and rates.
- Promote room upgrades and other hotel services where appropriate to drive revenue.
- Provide excellent customer service in line with luxury five-star hotel standards.
- Prepare reservation reports and follow up on pending bookings and payments.
- Resolve reservation-related issues professionally and escalate complex matters to the appropriate supervisor.
- Minimum of a OND/HND/BSc in Hospitality Management, Business Administration, or a related field.
- Previous experience in a four- or five-star hotel environment is highly preferred.
- Excellent communication, interpersonal, and customer service skills.
- Good knowledge of hotel reservation procedures and Property Management Systems (PMS).
- Strong practical experience with OTAs and online booking platforms.
- Excellent attention to detail, accuracy, and multitasking abilities.
- Good telephone, email etiquette, and upselling skills.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Staff meals and laundry services provided on duty.
- Continuous professional development and career advancement opportunities within a 5-star resort.