About the Role
M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives. We are currently looking for a results-driven Regional Retail Operations Team Lead to manage our retail footprint, streamline supply chain processes, and drive operational excellence across multiple retail points in the region.
Key Responsibilities- Manage comprehensive stock reconciliation across the region, including reordering understocked SKUs, maintaining optimal DSR holding levels, and tracking aged stock returns and reallocations.
- Oversee phone repair logistics to ensure compliance with service level agreements, manage customer pickups, and supervise reverse logistics and cancellation closure timelines.
- Track and drive collection and payment performance to support regional financial targets.
- Coach shop assistants on operational processes, product knowledge, M-KOPA.net systems, and top-tier customer service standards.
- Develop and execute retail strategies that support broader business objectives while swiftly resolving operational issues as they arise.
- Track and report shop assistant performance, train new Stock Controllers, and conduct weekly refresher training for existing teams.
- Create and manage virtual depot operations to enhance regional fulfillment and distribution capabilities.
- Minimum of 3 years of demonstrable experience in field office operations, customer care, sales, or retail operations, with a proven track record of managing inventory and driving operational excellence.
- Diploma or Bachelor's Degree in Customer Service, Inventory Management, Business Administration, or a related field.
- Strong technical knowledge of inventory management, reverse logistics, stock allocation, and modern retail systems.
- Exceptional people leadership skills with the ability to coach, develop, motivate, and manage diverse multi-location retail teams.
- Strategic operational thinking with the ability to align daily retail activities with overarching company growth objectives.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a leading global FinTech.
- Dynamic and collaborative work environment with a mission-driven team.