About the Role
Sun King is the world's leading off-grid solar energy company, providing reliable power to over 82 million customers across Africa and Asia. We are currently looking for a passionate, highly logical, and well-organized Regional Collections Manager to join our Risk department in Lagos, Nigeria. In this pivotal role, you will drive field collection processes for our Pay-As-You-Go (PAYG) solar products, enhance customer repayment rates, and ensure our offerings continue to meet end-user expectations across the region.
Key Responsibilities- Analyze regional portfolios and repayment trends to develop daily, weekly, and monthly collection strategies for delinquent accounts.
- Conduct mystery market visits to evaluate sales quality, gather field insights, and mitigate product tampering or default risks.
- Design, pilot, and operationalize effective collection processes that improve both repayment rates and customer satisfaction.
- Collaborate with Area Business Managers and Field Sales Executives to execute product repossessions when direct intervention is required.
- Train Field Sales Executives on handling difficult collections, customer conflict resolution, and repossession procedures.
- Recruit and establish cash collection centers across key regional areas while monitoring agent performance and daily tasks.
- Provide regular updates and actionable insights to zonal credit analysts regarding on-field interventions and results.
- Bachelor's degree or Higher Diploma in Finance, Community Development, Communication, Credit Risk Management, or a related field.
- Minimum of 3 years of professional experience in credit collections, debt recovery, or risk management, preferably within microfinance, fintech, or banking.
- Demonstrated field experience working with rural customer settlements and managing multiple cross-functional sales teams.
- Exceptional problem-solving, negotiation, and interpersonal skills with fluency in English and the local language of the assigned territory.
- Strong ability to multitask, manage tasks diligently, and track issues through to effective resolution.
- Competitive compensation package complete with statutory benefits and performance opportunities.
- Professional growth within a fast-growing, high-impact renewable energy industry changing millions of lives.
- A collaborative, open-minded, and truly multicultural work environment spanning diverse geographies and backgrounds.
- Access to structured learning and development programs designed to build exceptional leadership and management skills.