About the Role
Culture Kitchen is looking for a passionate and results-driven Customer Experience Officer / Community Manager to join our vibrant team in Nigeria. In this dual role, you will be the primary voice of our brand, ensuring our customers receive outstanding support while actively building and nurturing an engaged online community. If you possess a natural flair for communication, a deep understanding of customer service excellence, and a passion for community building, we want to hear from you.
Key Responsibilities- Respond promptly and professionally to customer inquiries across various channels including email, social media, and chat platforms.
- Develop, implement, and manage community engagement strategies to foster brand loyalty and user participation.
- Monitor customer feedback and social media trends to identify areas for service improvement and new community initiatives.
- Resolve customer complaints efficiently, maintaining a calm and empathetic demeanor at all times.
- Collaborate with the marketing and product teams to launch campaigns that resonate with our target audience.
- Track and report on community growth metrics, customer satisfaction scores, and engagement rates regularly.
- Minimum of a Bachelor degree in Communications, Marketing, Business Administration, or a related field.
- Proven experience in customer service, community management, or a similar role within a fast-paced environment.
- Exceptional written and verbal communication skills with a strong command of the English language.
- Demonstrated ability to handle difficult customer situations with patience and professionalism.
- Familiarity with CRM software, social media management tools, and modern communication platforms.
- Strong organizational skills and the ability to multitask effectively in a dynamic setting.
- Competitive salary package with performance-based incentives.
- Opportunities for professional growth and career advancement within a dynamic organization.
- Collaborative and inclusive work culture that values innovation and creativity.
- Flexible working arrangements supporting a healthy work-life balance.
To apply, please send your updated CV and a short note explaining why you are a great fit to culturekitchennltd@gmail.com.