About the Role
Kuda is a full-service, app-based digital bank on a mission to make banking affordable, accessible, and rewarding for Africans worldwide. We are currently looking for a meticulous and driven Reconciliation & Settlement Officer to join our dynamic Payments Operations team in Nigeria. In this role, you will play a crucial part in achieving complete, timely, and accurate analysis and settlement of all agency banking transactions in accordance with International Accounting Standards. If you possess a strong eye for detail and a passion for fintech operations, we invite you to help us build the go-to bank for Africans globally.
Key Responsibilities- Ensure daily reconciliation of all POS transactions and settling partners according to agreed service level agreements (SLAs).
- Identify, investigate, and escalate outstanding items to switches and other third-party partners for prompt resolution.
- Liaise proactively with partner banks and vendors to resolve settlement discrepancies.
- Attend to POS merchant disputes daily and ensure no chargeback defaults impact the system.
- Collaborate closely with product and technical teams to resolve underlying issues around POS transactions.
- Ensure daily validation of transaction postings to General Ledgers (GLs).
- Respond efficiently to general inquiries directed to the Settlement unit from support or customer service areas.
- Ensure that suspense items do not exceed the established timelines designated for each type of exception.
- Share comprehensive daily and monthly reports on all reconciliation and settlement activities.
- At least 3 years of proven professional experience in payments reconciliation within the banking or fintech sector.
- Exceptional attention to detail and strong analytical skills.
- High sense of accountability, ownership, and initiative-driven mindset.
- Excellent verbal and written communication skills.
- Strong collaborative skills to work effectively with cross-functional technical and business teams.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- A vibrant, innovative, and inclusive work culture at Africa's leading digital bank.
- Continuous learning and career development opportunities.