About the Role
Godfrey Okoye University Teaching Hospital (GOUNITH), formerly Ntasi Obi Hospital, is a premier university teaching hospital standing at the vibrant intersection of research, education, and patient care. We are seeking a dedicated and articulate Receptionist to serve as the welcoming face of our institution, ensuring every patient and visitor receives compassionate, professional service from the moment they arrive.
Key Responsibilities- Greet and welcome patients, visitors, and staff with a polite, professional, and empathetic demeanor.
- Manage front-desk operations, including answering multi-line phone calls, taking messages, and routing inquiries appropriately.
- Schedule patient appointments, update medical records, and handle administrative documentation accurately.
- Maintain a clean, organized, and welcoming reception area that adheres to healthcare safety standards.
- Collaborate effectively with multidisciplinary healthcare teams to ensure seamless patient flow and communication.
- Handle basic billing inquiries and direct patients to relevant departments within the hospital.
- Possess a Degree or HND in Secretarial Studies, Business Administration, or relevant disciplines.
- Minimum of one year of relevant post-qualification experience in a customer-facing or administrative role.
- Excellent spoken and written English with exceptional interpersonal and communication skills.
- Average computer skills and proven ICT compliance for digital record management.
- Must exhibit high integrity, professionalism, and the ability to work in a fast-paced healthcare environment.
- Competitive salary package commensurate with qualifications and experience.
- Opportunities for professional development within a leading academic healthcare institution.
- Comprehensive health and wellness benefits in a supportive work environment.