About the Role
Paradise Palms Lodge & Suites is currently seeking a welcoming and professional Receptionist to join our dynamic team in the heart of Ikeja, Lagos. Situated at Felecia Koleosho Street, Onigbongbo, Opebi, our lodge offers a prime location surrounded by corporate offices and vibrant lifestyle spots. In this role, you will serve as the primary point of contact for our guests, ensuring a seamless, memorable, and pleasant hospitality experience from check-in to check-out.
Key Responsibilities- Greet and welcome all guests, visitors, and clients with exceptional warmth and professional etiquette.
- Manage front desk operations, including guest check-in, check-out, room reservations, and billing inquiries.
- Handle incoming phone calls, direct inquiries to the appropriate departments, and take accurate messages.
- Address guest complaints, requests, and feedback promptly and efficiently to guarantee high satisfaction levels.
- Maintain an organized reception area, manage correspondence, and keep accurate daily logs of lodge activities.
- Coordinate with housekeeping and other internal teams to ensure guest rooms are ready and properly serviced.
- Minimum of OND, NCE, or relevant academic qualification in Hospitality Management, Business Administration, or a related field.
- Proven previous experience working as a receptionist, front desk officer, or customer service representative, preferably within the hospitality sector.
- Excellent verbal and written communication skills in English, with a polished and professional telephone manner.
- Strong interpersonal skills with a natural ability to interact positively with diverse guests and staff.
- Proficiency in using basic office productivity tools, property management software, and managing digital communications.
- Ability to multitask, remain calm under pressure, and demonstrate excellent problem-solving skills in a fast-paced environment.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional growth and career advancement within the hospitality industry.
- A supportive, engaging, and vibrant work environment in a prime commercial location in Lagos.
- HMO health insurance coverage and performance-based bonuses.