About the Role
LEAM Consulting Limited, a foremost professional consulting firm with a proven track record of delivering excellent services to individuals and corporate organizations, is seeking a dedicated and customer-focused Receptionist. In this role, you will serve as the primary point of contact for our clients and guests, ensuring a warm, efficient, and professional front-office experience. If you possess a passion for hospitality, exceptional communication skills, and a keen eye for detail, we invite you to apply.
Key Responsibilities- Receiving and welcoming visitors, clients, and guests appropriately with a professional and courteous demeanor.
- Assisting guests with seamless hotel reservations and lodging arrangements.
- Processing credit card transactions accurately for lodging, room service, and other hotel-related amenities.
- Handling guest inquiries, fulfilling special requests, and professionally resolving any complaints.
- Maintaining accurate, up-to-date records of all guest charges, transactions, and front-desk activities.
- Managing incoming calls, directing messages, and handling general administrative tasks as needed.
- Minimum of an SSCE or OND qualification from a recognized institution.
- Prior experience in a receptionist, front desk, or customer service role within the hospitality or consulting sector is an advantage.
- Proficiency in processing credit card transactions and handling basic billing operations.
- Exceptional interpersonal, verbal, and written communication skills.
- Strong problem-solving abilities with a proven track record of handling guest requests and complaints effectively.
- High level of organization, integrity, and attention to detail.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and skill development within a reputable consulting firm.
- A supportive, collaborative, and professional work environment.
- Health insurance and other standard corporate benefits.