About the Role
Flour Mills of Nigeria Plc, a pioneering leader in food production and home to the iconic Golden Penny brand, is seeking a dedicated Quality Trade & Complaints Specialist for our East Region. In this vital field-based role, you will act as the frontline technical representative for B2B customers, bakers, and distributors across Eastern Nigeria. You will champion our commitment to superior quality by investigating trade complaints, conducting bakery audits, and providing expert technical support to ensure optimal flour performance and drive sustained business growth in a dynamic market.
Key Responsibilities- Conduct comprehensive field investigations and technical audits at customer bakeries, distribution centers, and trade locations.
- Diagnose flour and bakery performance issues, identify root causes, and recommend actionable corrective measures.
- Collect technical evidence, analyze laboratory results, and prepare detailed, accurate investigation reports.
- Conduct and supervise structured bakery trials to evaluate flour functionality and support new product optimization.
- Manage customer complaints from initial receipt to final resolution while adhering strictly to company procedures and service level agreements.
- Coordinate product sampling and laboratory analysis to support technical assessments and quality assurance initiatives.
- B.Sc. or HND in Food Science, Food Technology, Cereal Science, Baking Technology, or a closely related discipline.
- Minimum of five (5) years of professional experience in flour milling, industrial baking, technical services, quality assurance, or food manufacturing.
- Practical expertise in bakery operations, dough rheology, flour functionality, and baking performance assessment.
- Exceptional problem-solving abilities with a proven track record of translating complex laboratory data into practical bakery solutions.
- Strong interpersonal, stakeholder engagement, and customer relationship management skills.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance and wellness programs.
- Opportunities for professional development and continuous technical training within a leading FMCG brand.