About the Role
Medplus Ltd, Nigeria's premier landmark healthcare store and pharmacy, is looking for a dedicated and experienced Quality Assurance Lead to join our growing team. In this pivotal role, you will spearhead our QA and QC functions, ensuring that all pharmaceutical and healthcare products meet the highest standards of safety, efficacy, and regulatory compliance. If you are passionate about healthcare excellence and eager to lead quality initiatives across our wholesale, retail, and distribution networks, we want to hear from you.
Key Responsibilities- Establish and implement a comprehensive company-wide Quality Assurance framework, including standard operating procedures, inspection standards, and quality controls.
- Lead rigorous product quality inspections spanning from procurement and receiving through storage, fulfilment, and retail distribution.
- Drive supplier quality management, conducting audits, performance monitoring, and executing corrective actions.
- Ensure strict compliance with all applicable NAFDAC, Pharmacists Council of Nigeria (PCN), GMP, and GDP requirements.
- Conduct regular quality audits and inspections across warehouses, fulfilment centres, and nationwide retail stores.
- Manage quality incidents, product complaints, non-conformities, recalls, and Corrective and Preventive Action (CAPA) processes.
- Develop detailed quality dashboards and reports to identify trends, risks, and strategic opportunities for continuous improvement.
- Build, mentor, and lead a high-performing Quality Assurance and Quality Control team while promoting a robust quality culture.
- Bachelor of Pharmacy (B.Pharm) or Doctor of Pharmacy (Pharm.D) degree with a valid and current Pharmacist licence.
- Minimum of 5 years of relevant professional experience in Quality Assurance, Regulatory Affairs, or Pharmaceutical Quality.
- Thorough and up-to-date knowledge of NAFDAC, GMP, and GDP requirements and Nigerian healthcare regulations.
- Proven track record of successfully implementing and enforcing quality standards across multiple locations or business units.
- Exceptional analytical, investigation, problem-solving, and executive-level reporting skills.
- Demonstrated leadership capability with a strong ability to build, inspire, and develop quality-focused teams.
- Prior experience within the pharmaceutical, healthcare, retail, or FMCG industry is strongly preferred.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and wellness benefits.
- Continuous professional development, specialized training, and career advancement opportunities.
- A collaborative and dynamic work environment within a leading healthcare organization.