Protection / CRM Officer

About the Role

• Conduct continuous protection and safety risk assessments across all project sites including Cash-for-Work construction and distribution points.
• Establish, operationalize, and maintain transparent, safe, accessible, and confidential Complaints and Response Mechanisms.
• Log, classify, investigate, and route community feedback according to established CDHI and WFP standard operating procedures.
• Map existing GBV service providers in Yobe State, establishing clear survivor-centered referral pathways and training project staff.
• Monitor beneficiary targeting processes to ensure equitable access and non-discrimination against vulnerable groups.
• Serve as the field-level technical lead for enforcing CDHI and WFP zero-tolerance policies on Sexual Exploitation, Abuse, and Harassment.
• Deliver protection, child safeguarding, human rights, and CRM usage training to field staff, committees, and local partners.
• Track protection metrics, maintain confidential databases, and produce monthly accountability reports.

• Bachelor degree or HND in Protection, Human Rights, International Law, Social Work, Psychology, Sociology, Development Studies, or related field.
• Minimum of 3 to 5 years of professional experience managing protection, accountability, CRM, or human rights interventions in Northeast Nigeria.
• Deep expertise in Protection Mainstreaming frameworks, Do-No-Harm principles, IASC guidelines, and WFP AAP frameworks.
• Professional fluency in English and Hausa with strong familiarity with the cultural dynamics of Jakusko LGA.
• Exceptional active listening, survivor-centered communication, and confidential case-handling skills.

• Competitive salary aligned with the humanitarian sector in Nigeria.
• Opportunities for professional growth and specialized humanitarian training.
• Chance to make a meaningful, lasting impact on vulnerable communities in Yobe State.

Skills