About the Role
SIMS Nigeria Limited, a premier distributor of global electronics brands such as Samsung, Royal, Parsun, and Powermatic, is looking for a dynamic and customer-focused Customer Service Representative. Since 1987, we have been a trusted leader in the Nigerian home appliances market. In this role, you will serve as the crucial first point of contact for our valued customers, providing timely assistance, resolving inquiries, and ensuring a seamless, high-quality customer experience across our major branches in Lagos, Abuja, Port Harcourt, and beyond.
Key Responsibilities- Handle inbound customer enquiries, feedback, and complaints promptly via phone calls, emails, social media, and live chat.
- Provide accurate and detailed information regarding company products, pricing, warranties, policies, and service procedures.
- Coordinate seamlessly with internal departments including Sales, Technical, Logistics, Accounts, and After-Sales to resolve customer issues effectively.
- Maintain comprehensive and accurate records of all customer interactions, complaints, and resolutions using our CRM systems.
- Follow up on outstanding customer issues, deliveries, repairs, and orders to guarantee complete satisfaction.
- Monitor customer sentiment and contribute actionable recommendations to management for ongoing service and process improvement.
- Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, or a related field.
- Minimum of 3 years of proven experience in customer service, call centre operations, front desk management, or sales support.
- Exceptional verbal and written communication skills with strong interpersonal abilities.
- Demonstrated proficiency in conflict resolution and the ability to maintain composure under pressure.
- Good computer literacy and working knowledge of Microsoft Office applications and CRM software.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and career development within a leading electronics brand.
- Comprehensive health insurance and other corporate welfare benefits.
- A collaborative, supportive, and fast-paced work environment.