About the Role
TeamAce Limited is a leading business solutions company dedicated to helping businesses thrive by combining expert insights, technology, and bespoke strategies. We are currently looking for a driven and results-oriented Portfolio Growth Officer to join our dynamic team in Nigeria. In this role, you will be responsible for managing, reactivating, and growing an assigned portfolio of inactive, dormant, and underutilised merchant accounts to drive credit facility utilisation and long-term business success.
Key Responsibilities- Manage assigned inactive, dormant, suspended, underutilised, and growth-potential merchant accounts.
- Identify reasons for merchant inactivity and develop effective reactivation and engagement strategies.
- Drive first and repeat drawdowns while ensuring sustainable utilisation of approved credit facilities.
- Build and maintain strong relationships with merchants through regular communication and targeted field visits.
- Assess businesses, financing needs, and repayment histories to uncover revenue growth opportunities.
- Collaborate with Credit, Risk, Operations, and Retention teams to resolve KYC, documentation, and account issues.
- Monitor early-stage repayments, ensure portfolio health, and escalate delinquent accounts properly.
- Maintain accurate activity records and ensure strict compliance with company policies and credit controls.
- Bachelor’s Degree or HND in Business, Finance, Economics, Marketing, or a related field.
- Minimum of 3 years of proven experience in relationship management, SME lending, field sales, or portfolio management.
- Strong understanding of merchant businesses, working-capital needs, and repayment management.
- Exceptional customer relationship, negotiation, communication, and problem-solving skills.
- Proficiency in Microsoft Excel, CRM systems, and performance tracking tools.
- Willingness to travel regularly and operate effectively across assigned commercial territories.
- Competitive monthly salary with a dedicated N50,000 transport allowance.
- Opportunities for professional growth and career advancement within a thriving organisation.
- Dynamic, collaborative, and target-driven work environment.