About the Role
Stanbic IBTC Holdings PLC is seeking a dynamic and results-driven Personal Banker to join our growing retail banking team. In this role, you will proactively manage a portfolio of retail clients, delivering comprehensive, relationship-based banking solutions that drive customer satisfaction and business growth across multiple locations including Zaria, Kaduna, Gombe, Kano, and Niger.
Key Responsibilities- Build, maintain, and strengthen long-term customer relationships through exceptional service delivery, ensuring high levels of customer satisfaction and retention.
- Guide customers through the Bank's products and services, providing clear information on lending solutions and banking processes while ensuring compliance.
- Conduct comprehensive financial needs assessments to identify suitable banking solutions that align with customers financial goals.
- Proactively identify and execute cross-selling and up-selling opportunities to maximize portfolio value.
- Drive deposit mobilization by growing savings, current, fixed deposit, and investment portfolios to achieve assigned targets.
- Identify and acquire new-to-bank customers through business development activities, market networking, and customer referrals.
- Minimum of a University Degree in a relevant discipline.
- Strong understanding of consumer banking processes, procedures, and product knowledge.
- Exceptional interpersonal, communication, and relationship-management skills.
- Demonstrated ability to meet targets and work effectively in a fast-paced banking environment.
- Competitive salary and performance-based incentives.
- Comprehensive medical and health insurance coverage.
- Continuous professional development and career growth opportunities within the Standard Bank Group.
- Dynamic and collaborative work environment.