About the Role
Enugu Air Limited is seeking customer-focused and professional Passenger Service Executives to join our dynamic Passenger Services team. Established by the Enugu State Government under the visionary leadership of Governor Peter Mbah, our growing airline acts as a key economic catalyst to transform Enugu into a premier regional logistics hub and global investment destination. In this vital airport operations role, you will be the welcoming face of our airline, ensuring seamless travel experiences for every passenger.
Key Responsibilities- Process passenger check-in, baggage acceptance, and boarding efficiently in accordance with established airline procedures.
- Verify travel documents, visas, and identification to ensure full compliance with international and local aviation requirements.
- Provide exceptional assistance regarding flight information, seat selection, ticketing enquiries, and general travel needs.
- Handle customer complaints and service recovery professionally, escalating complex issues to the Passenger Service Supervisor.
- Deliver dedicated support to passengers requiring special assistance, including elderly travelers and persons with reduced mobility.
- Manage operational disruptions such as flight delays, cancellations, and irregular operations with empathy and composure.
- Maintain high standards of presentation and orderliness across all airport passenger service touchpoints.
- Contribute directly to the airline service quality and on-time performance goals.
- Bachelor degree or HND in Aviation Management, Hospitality Management, Business Administration, Social Sciences, or a related field.
- Minimum of 1 to 2 years of relevant experience in passenger services, airport operations, customer care, or the hospitality sector.
- Prior experience working with an airline, ground handling company, or major airport environment is a distinct advantage.
- Familiarity with departure control systems and airline reservation platforms is highly desirable.
- Mandatory evidence of completion or exemption from the National Youth Service Corps (NYSC) scheme.
- Competitive remuneration package aligned with industry standards.
- Exciting career growth opportunities with a fast-expanding state-owned airline.
- Comprehensive professional development and aviation training programs.
- A collaborative, safety-focused, and supportive working environment.