About the Role
Dokitami Limited is transforming the health journey for Africans with premium GLP-1 weight management solutions, telemedicine, and a supportive community. We are looking for a highly organised, proactive, and execution-focused Operations Manager to oversee the day-to-day business operations. If you thrive in a fast-paced environment and ensure nothing falls through the cracks, we want you on our team.
Key Responsibilities- Manage daily operational activities and coordinate the Operations Team to achieve company goals.
- Monitor incoming, pending, dispatched, delivered, and failed orders, ensuring strict verification before fulfilment.
- Coordinate couriers, logistics partners, domestic and international shipments, and resolve delivery issues promptly.
- Manage inventory, conduct regular stock counts, investigate discrepancies, and coordinate replenishment for low-stock items.
- Supervise operations staff, monitoring attendance, productivity, task completion, and standard operating procedure (SOP) compliance.
- Track operational KPIs, handle client complaints, and prepare comprehensive daily, weekly, and monthly reports.
- Proven experience in operations, logistics, inventory management, or a similar supervisory role.
- Strong organisational skills with exceptional attention to detail and ability to multitask under pressure.
- Exceptional problem-solving abilities with a proactive, ownership-driven mindset.
- Strong communication, leadership, and team accountability skills.
- High level of integrity, professionalism, and commitment to confidentiality.
- Comfortable working in a fast-paced, fully on-site environment in Nigeria.
- Competitive salary aligned with industry standards.
- Opportunity to make a meaningful impact in the African healthcare and wellness sector.
- Dynamic, growth-oriented work environment with a collaborative team.