About the Role
Elevated HR Limited is seeking a proactive and detail-oriented Operations Manager to run the daily business activities for our esteemed client in the hair and beauty industry. In this pivotal role, you will be responsible for streamlining daily workflows, optimizing inventory, maintaining high health and safety standards, and ensuring exceptional customer satisfaction. If you are a natural problem-solver with a strong background in retail or hospitality management, we want to hear from you.
Key Responsibilities- Manage the opening and closing of the facility while overseeing daily front-desk flow and client appointment scheduling.
- Ensure the workspace remains clean, safe, and fully compliant with all health and hygiene regulations.
- Track inventory levels for hair products, extensions, tools, and chemicals to reorder supplies on time and eliminate waste.
- Build and maintain strong, reliable relationships with product vendors and external suppliers.
- Hire, train, supervise, and schedule stylists, assistants, and support staff to ensure optimal coverage during peak hours.
- Conduct regular performance reviews, foster teamwork, and handle conflict resolution effectively.
- Resolve customer inquiries, feedback, and complaints professionally to guarantee high standards of client retention.
- Assist with basic marketing tasks, loyalty programs, and social media promotional initiatives.
- Track daily cash flow, manage sales transactions, prepare payroll, and record business expenses.
- Generate comprehensive operational reports and financial summaries for the business owner.
- BSc or HND in Business Administration, Accounting, Management, or a related field.
- 2 to 5 years of proven operational management experience within a salon, spa, retail, or hospitality environment.
- Strong numerical, analytical, and problem-solving skills with high attention to detail.
- Exceptional leadership, communication, and interpersonal abilities.
- Proficiency in using booking software, POS systems, and basic Microsoft Office or Google spreadsheets.
- Ability to work independently with minimal supervision and demonstrate great foresight.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement.
- A vibrant, supportive, and dynamic work environment.
- Performance-based bonuses and incentives.