About the Role
Peridot Forte Solutions Consulting is proud to partner with a fast-growing Nigerian fresh beverage brand to recruit a hands-on, highly organized Operations & Customer Service Supervisor. In this multifaceted role, you will bring order to a fast-paced environment by overseeing production, quality control, inventory accuracy, customer orders, and dispatch logistics, while also supporting targeted business development and promotional events across Lagos.
Key Responsibilities- Plan and supervise daily juicing, bottling, and packing activities while working hands-on alongside production staff.
- Ensure strict adherence to approved recipes, ingredient measurements, blending ratios, and quality standards.
- Monitor facility hygiene, equipment condition, storage temperatures, and maintain accurate daily stock and wastage records.
- Translate confirmed orders into production schedules and coordinate seamless dispatches with delivery partners.
- Manage incoming customer enquiries, process payments, and maintain an updated forward-order calendar.
- Lead beverage setup, sampling, and customer service at pop-ups, markets, and weekend events.
- Visit prospective retail partners and corporate clients in Lagos to deliver samples and follow up on business leads.
- Bachelor degree in Business Administration, Marketing, or a related field.
- Three to five years of relevant experience in food and beverage operations, FMCG production supervision, or retail customer service.
- Strong numerical skills with proven ability in stock reconciliation and basic calculations.
- Exceptional attention to detail and strong problem-solving abilities.
- Proficiency in digital tools such as spreadsheets, WhatsApp, email, and Zoho.
- Flexibility to work on weekends and travel across Lagos for events and client visits.
- Competitive salary and performance-based growth opportunities.
- Hands-on leadership experience in a dynamic Nigerian FMCG startup environment.
- Dynamic and supportive work culture that encourages professional development.