About the Role
Falash Dental Clinic (FDC) is a fast-growing premium dental practice based in Utako, Abuja, Nigeria. We are on an ambitious journey to become one of Nigeria's leading centers for advanced restorative and cosmetic dentistry, offering services such as Digital Smile Design, dental implants, clear aligners, and comprehensive family dental care. Our vision is to deliver world-class patient experiences comparable to top dental practices globally. As our Front Desk Officer, you will serve as the crucial first point of contact for patients and prospective clients, ensuring every visitor receives a professional, welcoming, and efficient customer experience.
Key Responsibilities- Manage the clinic front desk and cordially attend to all walk-in patients, visitors, and guests.
- Receive, manage, and respond promptly to incoming phone calls, emails, WhatsApp messages, social media direct messages, and general enquiries.
- Direct client enquiries, complaints, and specific requests to the appropriate clinical departments or personnel within the practice.
- Follow up actively on pending enquiries to ensure clients receive timely feedback, accurate pricing, and necessary appointment information.
- Schedule, confirm, reschedule, and manage patient appointments efficiently using digital practice management tools.
- Maintain accurate patient information, daily appointment logs, and front desk documentation while upholding strict confidentiality.
- Provide general administrative support to the management and medical team to ensure smooth daily clinic operations.
- Handle patient concerns with empathy and professionalism, escalating complex complaints when necessary to the appropriate supervisor.
- Maintain a clean, organized, serene, and welcoming reception area that reflects our high clinical standards.
- HND or Bachelor Degree in Business Administration, Communications, or a related field.
- Minimum of 1 to 2 years of proven professional experience working in a front desk, customer service, or administrative support role.
- Previous working experience in a hospital, dental clinic, pharmacy, or other reputable healthcare setting will be a distinct advantage.
- Exceptional verbal and written communication skills with a clear, polite phone and in-person demeanor.
- Strong interpersonal, relationship-building, and customer service skills tailored to high-net-worth and family clientele.
- Proficiency in Microsoft Office Suite, general computer applications, and modern digital communication channels.
- High level of professionalism, patience, exceptional attention to detail, and a strong sense of patient data confidentiality.
- Competitive salary package commensurate with experience and industry standards.
- Exciting opportunity to build a career in a fast-growing, premium healthcare environment.
- Comprehensive training on advanced medical customer service and administrative systems.
- Supportive, modern, and professional work culture in a prime location in Utako, Abuja.