About the Role
Moniepoint Inc. is a leading financial technology company digitizing Africa's real economy by building a comprehensive financial ecosystem for businesses. We provide essential payment, banking, credit, and business management tools to help enterprises succeed. We are currently looking for a dynamic and empathetic Offline Customer Support Officer to join our team in Ondo, serving as the face of our brand for walk-in customers and digital communities.
Key Responsibilities- Serve as the primary point of contact for walk-in customers and manage inquiries efficiently across WhatsApp communication platforms.
- Deliver prompt, accurate, and high-quality responses to all customer service requests and transactional inquiries.
- Log customer support interactions meticulously into tracking systems for seamless follow-up and issue resolution.
- Collaborate closely with internal cross-functional teams to expedite the resolution of complex technical and service-related issues.
- Escalate unresolved matters to the Regional or State Team Lead while adhering strictly to approved communication scripts and operational guidelines.
- Gather, document, and report valuable customer feedback to drive continuous improvement in our financial products and services.
- Build and maintain strong, trust-based relationships with business owners and consumers while upholding strict data privacy and confidentiality.
- Minimum of 1 to 2 years of proven experience in a customer service or support role within a fast-paced environment.
- Minimum educational qualification of a Bachelor's Degree (BSc) or Higher National Diploma (HND) from a recognized institution.
- Must have successfully completed the mandatory National Youth Service Corps (NYSC) or possess a valid exemption certificate.
- Exceptional verbal and written communication skills tailored for both face-to-face interactions and digital group management.
- Strong problem-solving abilities, high emotional intelligence, and a deeply customer-centric mindset.
- Competitive salary with performance-based incentives in a rapidly growing fintech environment.
- Comprehensive health insurance coverage and wellness benefits.
- Opportunities for continuous professional development, career growth, and mentorship.
- A collaborative, innovative, and inclusive work culture that values your contributions.