About the Role
Moniepoint Inc. is a leading financial technology company digitizing Africa's real economy by building a robust financial ecosystem for businesses. We provide payment, banking, credit, and business management tools designed to help enterprises succeed. We are currently looking for a dynamic Offline Customer Support Officer to join our team in Ogun State, serving as the frontline ambassador for our brand.
Key Responsibilities- Act as the primary point of contact for walk-in customers and manage support inquiries across official WhatsApp community platforms.
- Deliver prompt, accurate, and professional assistance to resolve customer technical issues and service requests.
- Log all customer support interactions meticulously for effective tracking, follow-up, and continuous service improvement.
- Collaborate closely with internal cross-functional teams to ensure fast and efficient problem resolution.
- Escalate complex or unresolved technical challenges to the Regional or State Team Lead according to operational guidelines.
- Collect, document, and report valuable customer feedback to help enhance our products and service delivery.
- Maintain strict confidentiality and data privacy standards regarding all customer information at all times.
- Minimum of 1 to 2 years of relevant experience in customer service, relationship management, or technical support.
- Minimum educational qualification of a Bachelor's Degree (BSc) or Higher National Diploma (HND).
- Must have successfully completed the mandatory National Youth Service Corps (NYSC) or possess a valid exemption certificate.
- Exceptional written and verbal communication skills tailored for face-to-face interactions and digital messaging platforms.
- Strong problem-solving abilities paired with high emotional intelligence and a customer-first mindset.
- Competitive salary package with regular performance-based reviews.
- Comprehensive health insurance and wellness coverage.
- Opportunities for rapid career growth and professional development within a thriving fintech environment.
- Dynamic, collaborative, and inclusive workplace culture that values innovation and excellence.