About the Role
The British Council is seeking a dynamic and experienced Network Delivery Manager to join our operations team in Nigeria. In this vital role, you will execute and assure end-to-end exams operational delivery at a country and location level, spanning from candidate handover through test-day execution to post-test services. You will own our venue strategy, direct supplier contracting, and oversee the onboarding, support, and performance monitoring of delivery partners, sub-centres, and testing points.
Key Responsibilities- Ensure seamless end-to-end delivery of exams operations, maintaining strict compliance with global procedures and awarding-body requirements.
- Manage venue sourcing, contracting, capacity utilisation, and stringent quality standards across all testing locations.
- Oversee the secure handling of examination materials through compliant processes and lead swift recovery plans for any operational disruptions.
- Act as the primary escalation point for complex delivery issues, driving continuous improvement in candidate satisfaction and service delivery.
- Collaborate closely with Planning and Registration and Workforce Resourcing teams to optimise cost-to-serve and protect customer commitments.
- Maintain unwavering compliance with safeguarding, exam security, health, safety, and data privacy requirements while ensuring audit readiness.
- Provide inspiring leadership and people management for delivery teams, fostering a culture of safety, security, and exceptional customer focus.
- A degree or equivalent professional experience in managing exams, teaching, or other regulated service environments.
- Proven track record of successfully leading, motivating, and developing high-performing operational teams.
- Solid knowledge of safeguarding frameworks, HR compliance, and customer-facing delivery models.
- Demonstrated experience in driving performance improvement and embedding a continuous improvement culture.
- Strong financial accountability, budgeting skills, and a history of successful cost optimisation.
- Desirable: Experience implementing safeguarding policies for children, managing educational partnerships, familiarity with S&OP processes, or holding a Lean Six Sigma qualification.
- Competitive salary and comprehensive benefits package aligned with international NGO standards.
- Opportunities for professional growth and leadership development within a globally renowned cultural relations organisation.
- A collaborative, diverse, and inclusive work environment dedicated to building international trust and educational opportunities.