About the Role
Corporate World Wear is Nigeria's number one online marketplace dedicated to providing a wide range of unique, top-quality products tailored for the corporate world. We are currently seeking a dynamic and dedicated Customer Service Representative to join our growing team in Lagos. In this role, you will be the primary voice of our brand, ensuring every client enjoys a seamless, professional, and satisfying shopping experience.
Key Responsibilities- Respond promptly and professionally to customer inquiries received via WhatsApp, phone, email, and social media channels.
- Handle customer complaints, provide appropriate solutions within designated time limits, and follow up to ensure complete resolution.
- Maintain accurate records of customer interactions, inquiries, and complaints in the CRM system.
- Generate sales leads and actively contribute to meeting personal and team sales targets and quotas.
- Identify and assess customer needs to build sustainable relationships and lasting trust through open communication.
- Document internal knowledge by creating helpful solution articles and adhering to company communication policies.
- Possess a BSc or HND in a relevant discipline.
- Minimum of 1 year of proven customer service or sales experience.
- Must have successfully completed the mandatory NYSC program.
- Age requirement: Must be 28 years old or younger.
- Must reside within Gbagada and its immediate environs for easy commuting.
- Available to resume work immediately.
- Exceptional verbal, written communication, and problem-solving skills with high emotional intelligence.
- Competitive salary with sales-based incentives.
- Opportunity to grow within Nigeria's leading corporate fashion marketplace.
- A collaborative, fast-paced, and supportive work environment.