About the Role
HBM Nigeria Plc (formerly Lafarge), a leading building solutions company, is seeking a dynamic and results-driven IT User Support Team Lead to oversee end-user IT support and regional infrastructure. In this role, you will lead a technical support team, drive service excellence, and ensure our IT priorities align seamlessly with business objectives across multiple operational sites.
Key Responsibilities- Implement regional support strategies and oversee incident, problem, and request fulfillment management.
- Coordinate local infrastructure maintenance, server rooms, and network performance across plants and depots.
- Manage local IT equipment, hardware inventory, asset registers, and software license compliance.
- Supervise vendor relationships, IT procurement processes, and regional IT budgets.
- Ensure adherence to group security policies, disaster recovery plans, and change management procedures.
- Coach, develop, and motivate regional IT support technicians to deliver high-quality service.
- Graduate Degree in Computer Science, Engineering, Business Management, or a related IT discipline.
- Relevant professional certifications such as ITIL, COBIT, CCNA, MCSE, or Project Management are a strong advantage.
- Demonstrated experience in end-user IT services, infrastructure management, and technical team leadership.
- Prior working experience within manufacturing, cement, aggregate, or heavy industry environments is a plus.
- Endless opportunities to shape a rewarding technical or managerial career.
- A collaborative work environment that encourages diverse perspectives and continuous learning.
- Competitive compensation package and the chance to contribute to sustainable industrial operations.