About the Role
Murtala Muhammed Airport Terminal Two (MMA2), operated by Bi-Courtney Aviation Services, is the preeminent privately-funded terminal in Nigeria. We are committed to delivering world-class standards in the aviation industry through continuous technological innovation. We are currently looking for a dedicated IT Terminal Support Officer/Engineer to maintain our robust infrastructure and guarantee uninterrupted operational excellence at our bustling Lagos facility.
Key Responsibilities- Provide day-to-day technical support to users across the terminal, troubleshooting desktops, laptops, printers, scanners, monitors, and network connectivity.
- Deliver frontline technical support for operational systems including airline check-in workstations, boarding gates, baggage tag printers, and manifest systems.
- Monitor, diagnose, and resolve hardware, software, and network incidents, escalating complex issues when necessary.
- Perform installation, configuration, replacement, and preventive maintenance of IT hardware and peripherals.
- Support the deployment of new technology assets across airline counters, lounges, and administrative offices.
- Conduct routine checks on critical IT equipment to proactively mitigate potential operational risks.
- Bachelor's Degree or HND in Computer Science, Information Technology, Computer Engineering, or Electrical/Electronic Engineering.
- Minimum of 2-3 years of relevant experience in IT technical support, infrastructure support, or field support.
- Proficiency in Windows operating systems, Microsoft 365, desktop troubleshooting, and basic LAN/Wi-Fi/TCP/IP networking.
- Familiarity with endpoint protection, IT security practices, and mission-critical system troubleshooting.
- Prior experience in aviation, transportation, hospitality, or medium-to-large corporate environments is a distinct advantage.
- Competitive salary package within the Nigerian aviation sector.
- Opportunities for professional development and relevant IT certifications.
- Dynamic, fast-paced work environment at Nigeria's premier airport terminal.
- Health insurance and other attractive corporate benefits.