About the Role
Green Africa, Nigeria's innovative Lagos-based airline, is looking for a dynamic and tech-savvy IT Systems Support Personnel to join our growing team. In this role, you will play a crucial part in keeping our operations running smoothly by providing prompt, effective technical assistance to our team members, ensuring our mission to connect people and resources across Nigeria is powered by reliable technology.
Key Responsibilities- Provide dependable Tier 1 IT support, logging and managing all incoming issues from end users via in-person, telephone, and email channels.
- Perform hands-on desktop-level fixes, including software installations, hardware upgrades, and printer maintenance.
- Prioritize, schedule, and escalate complex technical problems to appropriately experienced technicians when required.
- Utilize diagnostic utilities, internet resources, and knowledge bases to troubleshoot and resolve hardware and software anomalies.
- Conduct preventative maintenance routines, including checking and cleaning workstations, peripherals, and network equipment.
- Maintain accurate IT inventory records and document resolutions thoroughly to analyze trends and prevent recurring issues.
- Perform post-resolution follow-ups with users to ensure complete satisfaction and system stability.
- Higher Education Diploma or University Degree in Computer Science, Information Technology, or a related discipline.
- 1 to 3 years of professional working experience in a dedicated IT support or helpdesk role.
- Familiarity with modern desktop and server operating systems, specifically Windows 10 and Windows 11.
- Working knowledge of diagnostic utilities, BIOS hardware testing tools, and network monitoring applications such as Spiceworks.
- Relevant professional certifications such as Microsoft, Cisco, or ITIL will be considered a strong added advantage.
- Strong written and oral communication skills coupled with exceptional interpersonal and customer-service focus.
- Competitive salary package with regular performance reviews.
- Opportunities for professional development and continuous technical training.
- Dynamic, fast-paced work environment within the exciting aviation industry.
- Staff travel benefits across our operational routes.