About the Role
WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa, providing high-capacity connectivity to drive enterprise growth. We are seeking a skilled and proactive IT & Systems Support Engineer to join our dynamic team in Nigeria. In this role, you will deliver exceptional frontline user support, IT helpdesk services, and comprehensive systems administration for end-user equipment, enterprise applications, and critical network infrastructure.
Key Responsibilities- Provide Level 1/2 IT helpdesk support and deliver user training on hardware, peripherals, telephony, and enterprise systems including Microsoft 365 and ERP platforms.
- Troubleshoot and resolve technical incidents within SLA, managing ticket documentation from initial logging through to resolution and escalation.
- Administer user accounts, permissions, and group policies across Active Directory, Microsoft Entra ID, and Microsoft Intune endpoint management.
- Assist with LAN/WAN troubleshooting, Wi-Fi management, DNS/DHCP configuration, and basic firewall or switch administration.
- Maintain endpoint protection, email security, and data loss prevention controls while supporting compliance with ISO 27001 and NIST frameworks.
- Ensure regular backups are completed, tested, and documented in alignment with business continuity plans.
- Create clear technical documentation, SOPs, runbooks, and identify business process automation opportunities using tools like Power Automate.
- Manage IT asset inventories, track hardware and software licenses, and support procurement processes.
- Bachelor degree in Computer Science, Computer Engineering, Information Technology, or a related field.
- 3 to 5 years of proven experience in Level 2 technical support or a hands-on IT systems role.
- Relevant technical certifications such as CompTIA A+, Microsoft 365 Certified Modern Desktop Administrator Associate, SC-900, or ITIL v4 Foundation are highly advantageous.
- Strong working knowledge of Active Directory, Microsoft Entra ID, Microsoft Intune, and Group Policy management.
- Solid understanding of IP addressing, DNS, DHCP, VLANs, Wi-Fi troubleshooting, and VoIP/PBX telephony systems.
- Excellent communication, problem-solving, and time-management skills with a client-focused approach.
- Competitive salary and performance-based incentives.
- Opportunities for continuous professional development and technical certifications.
- Health insurance and comprehensive medical benefits.
- A collaborative, innovative, and fast-paced work environment with career growth potential.