About the Role
Pishon and Brooks Advisory Services Limited (PBAS) is a professional services firm dedicated to managing end-to-end HR processes to enhance client productivity and growth. We are currently seeking a detail-oriented and proactive IT Support Specialist to deliver exceptional technical support to our subsidiary company, ensuring seamless operations across all digital and core banking channels.
Key Responsibilities- Perform technical implementation of new IT solutions and software updates.
- Test and deploy updates for banking channels including USSD, Internet Banking, Agency, and Mobile platforms.
- Monitor daily transactions across various channels and the Hope processing system (HDP).
- Provide reliable second-level technical support to the subsidiary bank customer care team.
- Monitor resource utilization on the Hope digital platform server and core banking application (PRIME).
- Track and manage IT issues efficiently to ensure minimal downtime.
- Execute daily data backups and generate routine daily, weekly, monthly, and quarterly reports.
- Handle ad-hoc technical tasks as assigned by management.
- Minimum of an OND in Information Technology, Computer Science, or a related field.
- At least 2 years of proven professional experience in an IT support role.
- Proficiency in PostgreSQL and Microsoft SQL Server Management Studio.
- Demonstrated troubleshooting, analytical, and problem-solving abilities.
- Strong written, verbal communication, and cross-functional collaboration skills.
- Exhibits results-driven orientation, high integrity, proactivity, and innovative thinking.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within a dynamic financial advisory ecosystem.
- Collaborative and supportive work environment that values innovation and proactive contributions.