About the Role
Artee Group is one of Nigeria’s leading and most dynamic business conglomerates, spanning the consumption space with prominent brands such as SPAR, Lifestyle, Babyshop, and Splash. We pride ourselves on a culture of entrepreneurship and a commitment to adding value beyond limits. We are currently looking for a skilled IT Support Officer to join our vibrant team and ensure the uninterrupted delivery of our retail and corporate technology services.
Key Responsibilities- Provide first and second-level technical support for all Group Companies, resolving issues logged via the Service Desk within required SLAs.
- Troubleshoot hardware, software, and end-user access problems through phone and remote access support.
- Collaborate with infrastructure and application teams to resolve technical issues swiftly and address root causes to minimize business disruption.
- Accurately log all IT problems into the Service Desk system and thoroughly document troubleshooting steps and resolutions.
- Assist with the coordination of hardware and software deployments, as well as the testing of new infrastructure releases.
- Maintain optimal stock levels of IT consumables, printer accessories, and related hardware components.
- Liaise with external service providers to monitor SLAs and ensure optimal usage of various technology services.
- Conduct periodic end-user training for business applications, hardware accessories, and equipment.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in an IT support or helpdesk role within a fast-paced corporate environment.
- Strong understanding of IT operational environments, critical systems, and the importance of high availability.
- Excellent communication, interpersonal, and leadership skills with a strong customer-first mindset.
- Exceptional problem-solving abilities, attention to detail, and the capacity to multitask effectively.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a leading retail conglomerate.
- Dynamic and collaborative work environment with a strong entrepreneurial culture.