About the Role
SycamoreNG is a leading financial lending and investment company dedicated to making financial services accessible and convenient for individuals and businesses. We are currently looking for a proactive and skilled IT Support specialist to join our dynamic team in Nigeria. In this role, you will be the first line of defense for our technological infrastructure, ensuring that our hardware, software, and network systems operate at peak performance to support our mission of financial innovation.
Key Responsibilities- Serve as the first line of response for all internal IT support requests and incidents.
- Diagnose, repair, and maintain laptops, desktops, and other organizational IT equipment.
- Install, configure, and troubleshoot robust network systems including LAN, WAN, routers, switches, and firewalls.
- Carry out regular audits of system activities to ensure strict compliance with organizational IT policies.
- Maintain and monitor access logs to guarantee the secure use of all systems and devices.
- Manage the installation, updates, and overall lifecycle of organizational hardware and software.
- Ensure timely data backups and disaster recovery protocols are executed effectively.
- Maintain an accurate inventory of IT equipment, software licenses, and hardware warranties.
- Implement industry-standard security best practices across all device management operations.
- Prepare comprehensive technical reports and document IT activities and incident resolutions.
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Proven professional experience in laptop and desktop repair, maintenance, and troubleshooting.
- Strong working knowledge of networking principles, protocols, and troubleshooting techniques.
- Proficiency in managing and troubleshooting mainstream operating systems such as Windows and macOS.
- Familiarity with IT asset management and security best practices.
- Exceptional problem-solving, analytical, communication, and customer service skills.
- Ability to work independently and collaboratively within a fast-paced team environment.
- Preferred certifications include CompTIA Network+ or Cisco CCNA.
- Competitive salary package with regular performance reviews.
- Opportunities for professional growth and career advancement in a leading fintech company.
- Collaborative, dynamic, and inclusive work environment with cutting-edge technology.
- Health insurance and other employee wellness benefits.