About the Role
Genesis Group, a leading Nigerian conglomerate spanning hospitality, entertainment, and industrial catering, is seeking a dynamic and results-driven IT Service Delivery Manager. In this pivotal role, you will lead our technology infrastructure, ensure seamless IT operations across all business units, and drive digital reliability for our expanding enterprise.
Key Responsibilities- Manage end-to-end IT service delivery across all Genesis Group locations, ensuring high availability and minimal downtime.
- Oversee IT infrastructure, network security, hardware, and software deployment, aligning technology solutions with business objectives.
- Lead, mentor, and evaluate the internal IT support team to ensure prompt and effective resolution of technical incidents and service requests.
- Establish, monitor, and report on IT service level agreements (SLAs) and key performance indicators (KPIs).
- Manage vendor relationships, software licenses, and IT procurement budgets effectively.
- Implement robust cybersecurity protocols and data backup strategies to protect organizational assets.
- Minimum of 10 years of cognizant IT experience, with a proven track record in a similar managerial role within top-tier hospitality, retail, or conglomerate environments.
- Associate membership or relevant certifications with recognized bodies such as NIIT.
- Must reside in Port Harcourt or be willing to relocate immediately.
- Demonstrated passion, high integrity, and a strong ownership mindset.
- Exceptional leadership, stakeholder management, and problem-solving skills.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth within a leading Nigerian conglomerate.
- Dynamic and engaging work environment across multiple exciting industry sectors.