About the Role
Seven Up Bottling Company, a globally recognized leader in the beverage industry, is seeking a dynamic and skilled IT Operations Manager to join our growing team in Nigeria. In this role, you will be responsible for overseeing all site-level IT operations, optimizing technical infrastructure, and providing robust support to ensure seamless business continuity across our facilities.
Key Responsibilities- Provide frontline technical support for laptops, desktops, printers, scanners, and ERP systems to minimize downtime and maintain uninterrupted operations.
- Oversee all site-related IT activities, ensuring compliance with corporate technology standards and policies.
- Install, configure, and maintain end-user devices, including OS deployment, system upgrades, and comprehensive hardware troubleshooting.
- Diagnose and resolve complex software, login, and Active Directory access issues efficiently.
- Support network and shared printers, managing driver configurations and scan-to-email or folder troubleshooting.
- Provide first-line ERP support, resolving user access issues and transaction errors while escalating system bugs for SAP and other business applications.
- Manage user accounts, permissions, and email configurations within a Google Workspace environment.
- Log, track, and resolve IT incidents using a helpdesk ticketing system, ensuring strict SLA compliance and high user satisfaction.
- Troubleshoot basic network connectivity issues encompassing LAN, Wi-Fi, DNS, and VPN access.
- Bachelor’s Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related field.
- Professional certifications including CompTIA A+, Microsoft Certified Modern Desktop Administrator, Google Platforms, and ITIL Foundation.
- 3 to 5 years of proven experience in end-user technical support and IT operations management.
- Strong troubleshooting expertise for laptops, desktops, peripherals, and Windows operating systems.
- Hands-on experience managing user accounts in Active Directory and basic networking concepts (LAN, Wi-Fi, DNS, VPN).
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage for employee and dependents.
- Opportunities for professional development and career advancement within a global brand.
- A collaborative, fast-paced, and innovative work environment.