About the Role
Verraki is a proudly African company partnering with enterprises and governments to accelerate the development and transformation of Africa by providing business solutions designed for Africa. We are looking for an experienced Internal Tech Support Lead to oversee, secure, and scale our internal technology environment. In this role, you will ensure our workforce operates seamlessly with robust software, reliable hardware, secure networks, and efficient IT vendor management.
Key Responsibilities- Lead the administration and maintenance of internal software systems, applications, and enterprise platforms.
- Oversee hardware procurement, deployment, and network infrastructure performance to guarantee high availability.
- Implement and enforce comprehensive IT security policies, access management controls, and data protection protocols.
- Manage the complete lifecycle of IT assets, vendor relationships, software licenses, and service-level agreements.
- Provide tier-three technical support, troubleshooting complex hardware and software issues for internal staff.
- Drive internal IT projects and digital workplace initiatives to enhance operational efficiency.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 5 to 7 years of hands-on experience in IT infrastructure, network administration, technical support, and software project management.
- Strong knowledge of cloud platforms, cybersecurity best practices, and identity access management.
- Excellent problem-solving, stakeholder management, and vendor negotiation skills.
- Demonstrated ability to lead technical teams and manage enterprise IT projects in a fast-paced environment.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage for employees and dependents.
- Opportunities for professional development and continuous learning.
- Collaborative and innovative work environment focused on African transformation.