About the Role
IDP Education Ltd is the world's largest international student placement provider, helping students achieve their dreams of studying abroad in top global destinations. We are currently looking for a dynamic and empathetic IELTS Customer Service Officer to join our vibrant team in Nigeria. In this role, you will be the primary point of contact for test candidates, ensuring a seamless, supportive, and professional experience throughout their registration and enquiry journey.
Key Responsibilities- Handle inbound and outbound communications promptly via phone, email, and live chat, offering accurate details on test dates, registration, and policies.
- Coordinate test bookings and process modifications while maintaining precise records in administration systems.
- Collaborate with regional teams to resolve complex candidate inquiries and escalate issues when necessary.
- Contribute to service improvements by sharing insights on recurring candidate concerns and operational bottlenecks.
- Maintain deep product knowledge of IELTS standards and uphold organizational compliance and data privacy regulations.
- Bachelor's degree in any related discipline from a recognized institution.
- Proven customer service experience, preferably within the education or testing sector.
- Exceptional verbal and written communication skills in English.
- Strong organizational abilities with meticulous attention to detail and data accuracy.
- Proficiency in CRM systems and Microsoft Office applications.
- Proactive problem-solving aptitude with a collaborative, multicultural team spirit.
- Competitive salary package with career growth opportunities within a global organization.
- Comprehensive professional training on IELTS operations and customer care standards.
- A collaborative, inclusive, and culturally rich work environment.